Refund policy

REFUND POLICY

Effective August 13, 2026

RETURNS

Muse + Nomad accepts eligible returns within 14 days of delivery.

  1. All return requests must be submitted through our online returns portal.

  2. Once approved, return instructions and a prepaid shipping label will be sent by email.

  3. Return shipping is complimentary for eligible orders within the United States.

  4. A $35 return shipping fee will be deducted from refunds for international returns.

  5. Original shipping charges, duties, taxes, and customs fees are not refundable.

  6. Once a return has been received and inspected, please allow 3 to 5 business days for processing.

  7. If your country is not supported by our returns portal, contact Client Services at clientservices@museandnomad.com.

RETURN ELIGIBILITY

Returned merchandise must meet the following requirements:

  1. Clothing must be unworn, unwashed, unaltered, and free from stains, fragrance, damage, or signs of wear.

  2. Travel accessories must be unused, undamaged, and returned with all original dust bags, protective coverings, cards, and packaging.

  3. All original tags must remain attached.

  4. Product packaging must not be used as the return shipping container.

  5. Every accessory and component originally included with the item must be returned.

Muse + Nomad reserves the right to deny returns that do not meet these requirements. Cleaning, repair, repackaging, or replacement costs may be deducted from the refund.

EXCHANGES

Eligible items may be exchanged within 14 days of delivery, subject to availability.

  1. Exchange requests must be submitted through our online returns portal.

  2. The original item must meet all return eligibility requirements.

  3. Once the original item has been received and inspected, please allow 3 to 5 business days for the exchange to be processed.

  4. Any price difference must be paid before the replacement item is shipped.

  5. If the requested item is unavailable, a refund will be issued to the original form of payment.

  6. International shipping charges apply to exchanges.

If an exchange is denied because the returned item does not meet our eligibility requirements, any payment collected for the replacement item will be refunded.

FINAL SALE

The following items cannot be returned or exchanged:

  1. Merchandise marked Final Sale on the product page.

  2. Sample sale and archive sale merchandise.

  3. Personalized, monogrammed, altered, or made-to-order merchandise.

  4. Gift cards.

  5. Items purchased during designated final sale promotional events, including Black Friday, Cyber Monday, and end-of-year sales.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If your order arrives defective, damaged, or incorrect, contact Client Services at clientservices@museandnomad.com within 14 days of delivery.

Include your order number, a description of the issue, and clear photographs of the item and packaging.

Once reviewed, Muse + Nomad will provide a prepaid return label and an appropriate resolution. This may include a replacement, repair, or refund to the original form of payment.

REFUNDS

All approved returns will be refunded to the original form of payment.

Once your return has been received, inspected, and approved, you will receive confirmation by email. Please allow 5 to 10 business days for the refund to appear, depending on your financial institution.

Original shipping charges, duties, taxes, customs fees, and international return shipping fees are not refundable.

Nothing in this policy limits any consumer rights that cannot be waived under applicable law.

CONTACT

For assistance, contact Muse + Nomad Client Services at:

clientservices@museandnomad.com